Canceling Your BeenVerified Account Online
Sign in to your account. Cancel your BeenVerified account at any time by going to BeenVerified’s login page and signing into your account.
Click “Contact Us” and select “Cancel My Account.” Find “Contact Us” at the bottom of the page. Then, choose “Cancel My Account” from the drop-down button. Simply type in your name, email address, and a message. Then, submit your cancellation request. You can also access the “Contact Us” page by clicking “My Account.”
Click "Chat With Us Live" on the contact page as an alternative. If you’d prefer to speak to a BeenVerified team member, click "Chat With Us Live” on the right side of the contact page. Tell the team member that you want to cancel your account in the chat window. BeenVerified team members are available to chat from 6:00 am to 11:30 pm EST.
Wait for a confirmation email from BeenVerified. It may take BeenVerified several days to process your request. When your account is successfully closed, they will send you an email confirming your cancellation. If you want to reactivate BeenVerified at any time, simply log back into your canceled account.
Other Ways to Cancel Your BeenVerified Account
Email [email protected]. In your email, provide your 9-digit member ID number and explain that you want to cancel your account. BeenVerified’s customer service team will then cancel your account and email you a confirmation message. Find your member ID number by logging into your account and looking at your Dashboard page. Or, find it in your welcome email.
Call BeenVerified customer service at 1-866-885-6480. Give the customer service agent your member ID number and tell them that you want to cancel your account. They will then process your request and send you an email when your account is canceled. BeenVerified’s customer service line is available 24/7.
Canceling Your BeenVerified Apple Store Subscription
Open the Settings app and tap your name. On your iPhone or iPad, tap the Settings app. Then, select your name at the top of the page. On a Mac, open the App Store and then select your name.
Tap “Subscriptions,” “BeenVerified,” and “Cancel Subscription.” Open the subscriptions page and find BeenVerified. Then, tap it and select “Cancel Subscription.” On a Mac, click “Account Settings,” go to “Subscriptions,” and select “Manage.” Click “BeenVerified” and then hit “Cancel Subscription.” If you don’t see “Cancel Subscription” or you see a message about an expiration, your BeenVerified subscription is already canceled.
Canceling Your BeenVerified Google Play Subscription
Open the Google Play app and tap on your profile. On your Android phone or tablet, tap the Google Play app. Then, select your profile in the top right corner.
Select your account and tap “Payments & subscriptions.” Tap on your account at the top of the page. Then, select “Payments & subscriptions.”
Tap BeenVerified and select “Cancel Subscription.” Find BeenVerified on your list of subscriptions and tap it. Then, tap “Cancel Subscription,” select a reason for ending your membership, and submit your cancellation.
How to Request a Refund from BeenVerified
Email [email protected] or call 1-866-885-6480. If you aren’t satisfied with your BeenVerified subscription, email or call customer service to request a refund. Provide your member ID number and explain your concerns to the agent. Note: BeenVerified processes refunds on a case-by-case basis. If they agree to give you a refund, it can take up to 10 days for you to receive it. BeenVerified limits refunds to 1 per subscription. So, you can’t request more than 1 refund. If you submit a charge dispute or chargeback, BeenVerified is unable to provide you with a refund and may challenge your dispute. They also permanently suspend your account.
For app subscriptions, request a refund from Apple or Google. BeenVerified does not process refunds if you purchased your subscription through the Apple Store or Google Play. Instead, request your refund through these apps. Requesting a refund from Apple: Log in to reportaproblem.apple.com with your Apple ID. Select “Request a Refund” and explain why you want one. Select BeenVerified and click “Submit.” Look for a response about your refund within 24 to 48 hours. Requesting a refund from Google: Go to Google Play and click your profile. Select “Payments & subscriptions” and then “Budget & order history.” Click “Report a problem” next to your BeenVerified charge. Choose an option from the drop-down, fill out the refund form, and click “Submit.” Look out for your refund within 10 business days.
How to Remove Yourself from BeenVerified
Go to beenverified.com/app/optout/search and enter your name. If you don’t want your records to show up on BeenVerified’s database, go to beenverified.com/app/optout/search. Type your name in the fields, click “Search,” and select “Opt out.” Then, click the verification link in the email BeenVerified sends you to confirm your removal. BeenVerified will send you a confirmation email when your records are removed from their database.
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