Bengaluru Man Finds Metal Piece in Shawarma Ordered From Swiggy, Company Offers Rs 50 Refund

The concern over receiving contaminated food from restaurants is becoming increasingly real as more and more instances of people discovering foreign objects in their meals come to light. Recently, a case in Bengaluru took this apprehension to a new extreme when a man found a metal piece in his shawarma, only to be offered a mere Rs. 50 refund by Swiggy.

Expressing his frustration, the man took to Reddit to share the harrowing experience, providing photographic evidence to support his claims. The Reddit user, ‘sterlingcrises’, had ordered a chicken shawarma from ‘Absolute Shawarma’ in Nagawara, Bengaluru. While consuming his meal, he unexpectedly bit into something crispy, later identified as a metal fragment from the flame grill used in preparing the shawarma.

Also Read: Woman Finds Meat in Veg Biryani Ordered From Swiggy, Blasts Delivery App in Viral Twitter Post

Immediately reaching out to Swiggy’s support team, the customer requested a full refund and a replacement shawarma without having to place a new order through Swiggy. Additionally, he sought information on the actions that would be taken against the restaurant.

However, rather than addressing the food safety violation appropriately or offering a sincere apology, the Swiggy customer support executive astonishingly proposed a refund of only Rs. 50 for a bill exceeding Rs. 160.

“In the name of an apology, I can offer you a refund of Rs. 50. Shall I proceed with that?” asked the Swiggy agent. Refusing to accept the paltry amount as a token apology, the customer was informed that his demands could not be met. In response, the frustrated customer emphasised in the comments that he could have “choked and died” due to the restaurant’s negligence, only to receive an inadequate refund.

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The Reddit post quickly gained attention, prompting various comments. One user expressed, “Omg man that’s fucking disgusting!! I would’ve f***ing sue the restaurant for there life !! This is unacceptable and unreasonable.” Another suggested taking the matter public, advising the customer to review it on platforms like Zomato and Twitter, urging him to shame the restaurant and not retract the complaint under any circumstances.