Passengers in India have been experiencing inconvenience due to numerous flight delays in recent weeks, primarily attributed to fog and adverse weather conditions. Many of them even called out airlines for communication delays, refunds and rescheduling issues, and poor service. Contrary to this, a passenger recently took to X to share about how Vistara Airlines managed a six-hour delay with impressive professionalism. An X user Akshay Chaturvedi praised Vistara Airlines for communicating all delays and developments clearly. He added that out of six hours of delay, three hours were spent inside the plane. The airline staff made sure that the plane ventilation and AC were working properly and ran food and refreshment services for close to an hour.
https://twitter.com/Akshay001/status/1746495231892103576
He wrote, “My @airvistara flight today was 6 hrs late, of which over 3 hrs were inside the plane waiting on the runway. BUT, the way they handled the mini-crisis was super incredible! First, 100/100 on honest communication, what’s in their hands and what’s not, apologising profusely, smile on their face. Second, ACs / ventilation etc on throughout, not even for a second trying to cut corners from what their standard brand experience is. Third, timed this so to say plane-trap pretty well; food service ran for 45 mins to an hour, then some external safety drill, then something else .. passengers start getting frustrated when they see inaction but this was the simple Indian show-honest-effort-hack .. “ki kuch toh chal raha hai yaar, koshish kar rahe hain” Never easy being on the other side. Shoutout to Shreshtha, Nikitha, Jyoti on the UK 963 today, you folks are true rockstars.”
Commenting on this post, another X user praised Vistara Airlines and wrote, “@airvistara’s crew is just the best! I flew from Blr to Hyd on Saturday and our flight faced a delay of 45 mins in Blr due to fog. The way the captain explained the whole situation, apologized for no fault of hers, and reducing the delay from 45 mins to 20 mins in this flight.”
An X user praised Chaturvedi for crediting the airline staff as their actions often go unappreciated and wrote, “At least someone is there to understand & share the other side of the story – Being empathetic & grounded are some of the trait of a right leader.”
Another person wrote, “Enjoy it while it lasts. They’re merging it with Air India and the only worthwhile brand we had will be gone. It should have been the other way around as Vistara is such a great brand compared to the parent. No expectations from Air India until 2030.”
This incident made headlines after a video of a passenger assaulting an IndiGo flight pilot went viral on social media.
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