Man Orders MacBook From Amazon During Sale, Receives Broken HP Laptop Instead

Ordered something from Amazon but received a completely different product– This seems to be a global issue now. We have come across many instances where people bought a gadget but received a rock instead, or maybe something else. In a similar instance, a person took to Reddit and shared how he received a broken HP laptop while ordering a MacBook.

The man is now seeking advice on next steps. He also urged people with similar experiences to come forward.

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Taking to the social media platform, the man explained that he placed an order for a MacBook Air M1 via Amazon on October 7 at a great deal of 63,000 INR. The order was then processed smoothly and was scheduled for delivery. When the delivery person arrived, he requested the OTP. “I had confirmed it was not an Open Box delivery with customer support,” he explained. The man was handed over the package. “I began recording the unboxing, only to discover a BROKEN HP PAVILION inside the box, as good as a paper weight. It was a moment of disbelief, something you hope never happens to you,” he wrote.

The man has reported this issue to Amazon support, given the 14-day replacement warranty. He has also reached out through various emails, from the seller to Amazon’s support and helplines. However, no action has been taken so far.

He explained that he is seeking advice on additional steps to take. “Considering the laptop’s price has increased since my purchase, I’m concerned about potential extra costs. Has anyone here experienced a similar situation before?” the man enquired.

Here, have a look at the viral post:

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The post, since being uploaded, has gone viral and many people came forward to answer the queries. “If it’s amazon then most likely he will get a refund without any mental pain but if it was Flipkart then rip,” commented a Reddit user. Another person wrote, “Unboxing videos are so important that I have opened my YouTube channel and put all relevant unboxing for shoes/watches/laptop etc.. If I am unboxing why not upload it.”

What do you think?