How to Contact eBay

Desktop

Go to eBay.com. If you are not automatically logged in, enter your username and password.

Click on Help & Contact. The link is in the upper left corner of the window.

Click on Contact us. This blue button appears in the lower right of the window.

Click on a category. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; or Fees & Billing.

Click on a topic. Once you've chosen a category, you'll be given a series of topics from which to select.

Click on a subtopic.

Click on a contact option. After you choose a subtopic, the contact options will display at the bottom of the window. Select the one that best suits you: Call Us, Call Me or Ask the Community. Scroll down past the tips, hints and FAQs that eBay will display in order to see the contact options.

Android

Open the eBay app. Enter your username and password if you're not logged in automatically.

Tap ≡. It's in the upper left corner of the screen.

Tap Help & Contact.

Tap Contact Us.

Tap a category. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; Fees & billing; or eBay app questions.

Tap a topic. Once you've chosen a category, you'll be given a series of topics from which to select.

Tap a subtopic.

Tap a contact option. After you choose a subtopic, the contact options will display at the bottom of the window. Select the one that best suits you: Call Us, Call Me or Ask the Community. Scroll down past the tips, hints and FAQs that eBay will display in order to see the contact options.

iOS

Open the eBay app. Enter your username and password if you're not logged in automatically.

Tap My eBay. It's in the lower left of the screen.

Tap Help & Contact.

Tap Contact Us.

Tap a category. Choose the category that best describes the reason you wish to contact eBay: Buying; Selling; Account; Returns; Fees & billing; or eBay app questions.

Tap a topic. Once you've chosen a category, you'll be given a series of topics from which to select.

Tap a subtopic.

Tap a contact option. After you choose a subtopic, the contact options will display at the bottom of the window. Select the one that best suits you: Call Us, Call Me or Ask the Community. Scroll down past the tips, hints and FAQs that eBay will display in order to see the contact options.