YouTube is taking on hackers by helping users whose accounts are compromised. The platform is relying on Google’s AI tech to help them fight these bad actors and also recover any account that has been hacked. Social platforms are used widely but if yours ends up getting hacked, the redressal system has been nothing short of abysmal till date. YouTube wants to change that and it is using AI to simplify the process and help users, notably creators recover their account.
YouTube AI Chatbot To The Rescue
YouTube has built an AI chatbot, yes, that, into its support page which supposedly is good enough to help you recover the account. The chatbot is available via the YouTube Help Center where the hacked victim will be asked a series of questions that will help them secure their Google accounts and also reset whatever changes were made by the bad actors.
The chatbot only supports English for now but other languages will be added gradually. Eventually, Google sees this service available to all the creators on YouTube.
Lack Of Personal Touch
YouTube is using AI to bypass its connection with the creators and this step might not please its community. The platform has always kept a distance from possible issues when users really prefer talking to someone directly at YouTube.
Bringing the AI chatbot into the picture pushes them further away, and it seems the chatbot isn’t really powered by the GenAI tech from Google and is just an iteration that it feels is powerful enough to handle such issues and complaints. Chatbots are used across different tech platforms, and the overall feedback has been pessimistic, mostly because of how the technology is integrated and how it performs in the front end.
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