BANGALORE: KSRTC will soon be providing call centre facilities through which passengers will get centralised solutions to all KSRTC related queries. Services in the call centre will include Interactive Voice Response System (IVRS), complaint registration and tracking system, Computer Telephony Integration along with SMS integration. The call centre is expected to work 24x7 and commuters will have the option of calling, sending SMS or emailing their queries to the centre. The call centre will provide information on bus services availaible, schedule of services, fare details, reservation enquiries, facilities and benefits, casual/charted contract details, parcel and courier, luggage rates, advertisements space & rates, commercial opportunities in the corporation, monthly/ season/ freedom and other passes details and so on. Complainants will be given a tracking id and time frame provided to resolve problems, according to a press release by KSRTC. “The call centre is launched on a trial basis with 3 lines. The number of lines will be increased when the demand rises,” said Channabasappa, chief manager, (Marketing and Commuter Relations).“This is a customer-friendly initiative by the KSRTC. The call centre working 24 hours a day is useful,” said Kahuwa Das, a regular user of KSRTC services. “I hope email services will be upto date. It is a good idea for a public transport organisation,” said Trisha. Customers can call 080 44554422, or sms 56006 or send an email to [email protected] to interact with the call centre executives.
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