KSEB to launch SMS facility to fix power supply

ALAPPUZHA: The KSEB is planning to introduce SMS facility from next month for its consumers to lodge complaints when power supply is disrupted. A unique ten-digit number will be finalised next week for messaging the complaints from all over the state.The project is being executed by the IT wing of the KSEB. Its director Angus Sudley Cardoza told Express on Saturday that the project will be completed by next week.Though initially the KSEB decided to use the number provided by Kerala State IT Mission, this was cancelled owing to technical reasons. According to the project, the complaint sent by a consumer from any district of the state will be received in the KSEB server in Thiruvananthapuram. Once the complaint is registered, a docket number will be sent to the consumer.The complaint will then be automatically forwarded to the corresponding KSEB section office, alerting them to rectify the problems immediately."We decided to execute the project after receiving several complaints from various parts of the state that the KSEB employees of the offices concerned did not attend their calls when the power supply was disrupted," said Cardoza.So, as per the new system, the head office will alert the KSEB section office when a complaint is lodged.