New Delhi: IBM on Tuesday unveiled the business finder technology; a real-time presence based mobile resources management technology developed by IBM's India Research Laboratory.
The business finder technology empowers a consumer to find and use the nearest, most highly rated and available service vendors like plumbers, electricians, carpenters or doctors.
The technology also offers a live and dynamic 'yellow pages' for consumers who use mobile phones.
It provides uniform search capability over both 'mobile' businesses and vendors such as taxis and plumbers and 'static' businesses and vendors including stores and gas stations.
The underlying technology allows telecommunications service providers to track and update data sources including mobility, presence and reputation of service vendors.
IBM India Research Laboratory, Director Dr Daniel M Dias said: "The business finder technology combines sophisticated geographic information system (GIS) applications and data analysis with mobile telephone networks to provide information, wherever and whenever, to a consumer who is looking for a specific near-by service.”
In addition to service industries, the technology also has a potential to be applied to other industries including transportation and logistics, utilities, healthcare and manufacturing.
As demand for speedier and more responsive services continue to grow, both consumers and businesses can benefit from the technology, which will bring convenience to consumers and new business opportunities to service vendors and telecommunications service providers.
The technology could either be hosted by an individual network operator (telecommunications service provider) or can cut across different operators.
In the former case, it can be marketed by the operator as a differentiating value-added service to its consumer base. In the latter case, the business finder application would be a third-party service that draws its consumer base and its mobile vendor workforce from a number of telecommunications operators.
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