Realize that all riders are automatically rated five stars by Lyft once you drop them off. However, you can change the rating for this rider if you'd like. You have 24 hours from the drop-off time to rate them differently.
Complete the trip in Lyft Driver. Accept the trip, drive to the rider, pick up the rider, drive them to their destination and drop them off, tapping and sliding the required buttons along the way.
Wait for the line listing how much you've made to go away.
Get to the Ratings page. Tap the "$" icon at the bottom of the screen (if offline), or tap the total amount you've earned from today link button/designation from the bottom left corner of the screen (if online). Scroll down until you find the Lyft Driver trips you've taken and tap the rider you'd like to rate. Scroll all the way down the passenger’s Lyft Trip Earnings Breakdown section, and you’ll see a pair of buttons appear ("Rate passenger", See dashboard" and "Get Help"). Tap the "Rate passenger" option.
Make sure that the picture and name of the ride matches the rider you'd like to rate.
Look for the row of stars between the rider's name and the line saying "You'll never be matched with someone you rate 3 stars or lower." Tap the corresponding star rating for the number of stars you want to give them (they’ll already be auto-rated as five stars).
Include a comment if desired. Lyft will read all comments left here, so be as detailed as possible if you need to rate them low - explaining what happened, as doing so may save you from getting super-negative feedback from the rider or Lyft themselves. Commenting isn't mandatory by any means, but it will help when rating the rider three stars or less. There are no scroll bars that allow you to move around to additional lines above or below where your text-cursor is. Be prepared to double-check your work as you type out the comment.
Tap the pink "Submit" button. Submit will send the rating to the rider and the comments to Lyft Driver Support. A three-star rating - like the notice says - will tell Lyft to stop matching you up with this rider.
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