How to Get an Uber Cancellation Charge Waived

Norelin

Editor

posted on 11 years ago — updated on 1 second ago

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This wikiHow teaches you how to request a refund from Uber if you were wrongly charged a cancellation fee. Uber’s policy is to charge $5 to $10 if a trip is canceled 5 or more minutes after a reservation is made, however, they may waive the fee if you are not at fault.

Steps

Using the Uber App

Open the Uber app. If you are not already signed in to your Uber account, sign in now.

Tap ☰. It’s in the top left corner of the screen.

Tap Your Trips.

Select the trip you wish to dispute.

Tap Help. It’s just beneath the driver’s photo.

Tap I was incorrectly charged a cancellation fee.

Select a reason for cancellation. Choose from one of the following options: My driver and I couldn’t connect My pickup location was incorrect My driver cancelled The ETA was too long The ETA was too short My driver asked me to cancel

Tap Submit. Uber will review your request and get back to you within a few days. Submitting a claim does not guarantee that the fee will be refunded.

Using the Uber Website

Go to Uber’s fee cancellation page.

Select a trip from the list. If you are not already signed in to your Uber account, first click Sign In To Get Help and enter your account information. Then you will see a list of your trips.

Select a reason for cancellation. The available options are: My driver and I couldn’t connect My pickup location was incorrect My driver cancelled The ETA was too long The ETA was too short My driver asked me to cancel