Cancelling by Telephone
Call the PayPal Credit Service Center. It may take some time to get through the automated call forwarding system and wait time. However, this is the quickest way to cancel your card. The customer service representative will hopefully be able to cancel the account while you are on the phone. They should at least be able to get all the information they need from you, even if the cancellation doesn't go into effect the same day. Dial 1-866-571-3012 and wait for the prompts provided by the automatic telephone response system. The service center is open between the hours of 4 A.M. and 10 P.M. Pacific Standard Time (PST) on days Monday through Saturday, and from 7 A.M. to 7 P.M. PST on Sundays.
Follow the prompts. First you will access details for your PayPal Buyer Credit (Smart Connect) account. Press the number "1" on your telephone keypad to be directed to the menu for PayPal Smart Connect. Continue following the prompts provided to you by the automatic response system to access your PayPal Buyer Credit account. Provide the automatic telephone system with your PayPal Buyer Credit account number. If you do not have your account number on hand, you may be directed to verbally say "I don't have it" to the automatic response system.
Complete the phone prompts. You may be guided through the cancellation process by a series of automatic prompts. It is also possible that you will be transferred to a live customer service representative who will try to encourage you to keep your account open. When finished, ask for an email or other written confirmation that states your account was successfully closed and cancelled. Write down the date and time you called to cancel your account, as well as the confirmation number for the transaction, or the name and employee identification number of the representative you spoke to. This information can be used as proof in the event your account was not successfully cancelled for any reason.
Cancelling With Ground Mail
Gather any relevant information. Without a phone service or customer support representative prompting you for account information, you will have to do some guess work. At the very minimum, your account number, account name, card number, and any other security details issued to you by PayPal should be in the letter. A customer support representative may contact you by phone or email to ask for more information. Include these details in your letter.
Write a letter to PayPal Smart Connect about cancelling your account. Your letter should mention that you are interested in cancelling your PayPal Buyer Credit account. If you are cancelling the account because of a negative experience, mention it in the letter. Include any details, like a transaction number, that serve as a reference for the event in question. If there is no event that caused you to cancel the account, there is no need to state why you are cancelling the account. However, since they may ask you for a reason, you can put one if you wish. Some common reasons for cancelling credit cards are lack of use, having too many open accounts, and moving to a new credit card company.
Send the letter to PayPal Smart Connect. PayPal will address your inquiry regarding the cancellation of your account, and may contact you using the information you provided in the letter. Address the envelope to: PayPal Smart Connect, P.O. Box 981064, El Paso, Texas, 79998-1064. For added security, ask your post office about insurance, signature delivery confirmation, or a tracking number for the letter.
Keep track of all account information. It is possible that a PayPal agent will need to contact you for more information. Make this process easier by knowing where all your account information is and keeping it handy. Consider typing it all into a word document and saving it to your desktop. Or, email it to yourself so it is handy even when you're not on your primary computer.
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