2 Quick Ways to Clear the Cache in Microsoft Teams Client

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posted on 1 year ago — updated on 1 second ago

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Similar to clearing your cache on a browser, it's safe to clear your Microsoft Teams cache. This can help keep your program running smoothly and efficiently. Since the important data is stored in the cloud, you don't have to worry about losing it. This will only remove local settings and data, which can be rebuilt when you use Teams again. This wikiHow will show you how to clear your Microsoft Teams cache using a Windows or Mac computer.

Things You Should Know

Make sure to close Microsoft Teams completely. Check the system tray and task bar; right-click and close the program if it's still open.
On Windows, open the Run menu. Enter the command, and delete all files and folders in the Microsoft Teams directory.
On Mac, open the Terminal. Enter and run the command. Restart Microsoft Teams.

Using Windows

Close Microsoft Teams completely. Right-click the Teams icon in the taskbar and click Close or Quit. Make sure the program isn't running in the background. Do this by checking your system tray in the bottom-right corner. If you see the Teams icon, right-click it and click Quit.

Open the Run menu. You can use the keyboard shortcut: Windows key + R. You can also right-click the Start menu and select Run.

In the Run dialog box, enter %appdata%\Microsoft\Teams. Input the text exactly, or copy and paste it into the dialog box.

Click OK or press ↵ Enter. This will run your command. The Microsoft Teams directory window will open.

Delete all files and folders in the directory. Click and drag your cursor to highlight all the files, or press CTRL + A to select all. Once selected, drag the files to the Recycle Bin or right-click and select Delete. When the files have been deleted, close the directory window.

Launch Microsoft Teams again. Your client cache is now cleared. You can now use Microsoft Teams as normal to join a meeting or create one.

Using Mac

Close Microsoft Teams completely. Right-click (or control click) on the Teams icon in the dock and click Quit.

Open the Terminal. To do this, launch the Finder. Click Applications, and then click Utilities. Double-click Terminal to open it. This looks like a black square with a line of code.