Common Hinge Selfie Verification Errors
You might see one of these errors during the verification process. Keep in mind that a lot of these errors indicate a problem with Hinge (like a glitch or a server issue) rather than anything you did wrong. "Oops! Something went wrong." This message doesn't specify what went wrong and is most likely a platform (Hinge) issue. "Selfie verification failed. Try again." This message indicates that the system couldn't match your selfie video to your profile pictures. In this case, try uploading updated profile pics to your Hinge account and try again. "You need to complete your profile before verifying." This message lets you know that your profile may be incomplete. Even if it looks complete, Hinge may think it's not. "Verification in process…" but nothing happens. This means the verification process is stuck. This might indicate a connection problem or a server issue.
More Hinge Selfie Verification Issues
Profile completion glitches. Hinge has profile completion requirements, such as answering all the profile prompts and uploading at least 6 photos. But even if you’ve done all that, Hinge sometimes flags your profile as incomplete. This might happen if you recently replaced or deleted one of your photos, for example. You might be able to fix this by re-uploading images or adding a new one.
Selfie verification issues. Hinge compares your selfie video to your profile pictures to make sure you're an actual human being (not an altered or pre-recorded video). If the app doesn't think they match, you'll get an error. Here's what to avoid in both your profile photos and your selfie video: Sunglasses, hats, or face obstructions Filters or edited photos Blurry or low-quality images Profile photos that don't show your face If you have profile pictures that are old, distant, or too edited, Hinge's verification system may not approve your selfie.
Device-specific issues. Some phones don't work with Hinge as well as other phones. For example: Some iPhone users report that if they run into verification issues, trying again on an Android fixes the problem. This also works the other way around, meaning an Android user who gets errors during selfie verification might have luck using an iPhone. Weak Wi-Fi or cellular data might be the source of the issue. Try switching from cellular to Wi-Fi or vice versa, or go somewhere with a stronger connection. Sometimes the app bugs out. Restarting the app or reinstalling it may help.
Hinge's Official Selfie Verification Requirements
Use clear, unedited photos. This means that you need to: Avoid filters or edits - Selfie verification won't work with beauty filters, Snapchat lenses, or edited (Photoshopped) pictures. Your selfie must show your real, unaltered face. Good lighting - You need to take your selfie video in a well-lit room or somewhere with lots of natural light. Don't take your selfie video in a dim room or where shadows can change how your face looks. Make sure your face is visible - For this, you should take off your sunglasses, masks, or anything that blocks your face. Regular eyeglasses are fine, but thick frames or glare from your lenses might cause issues.
Make sure your profile is fully completed. Before you can verify your account on Hinge, you must complete everything on your profile, including: 6 photos uploaded - Hinge won't let you verify if you have fewer than 6 photos uploaded. If you had 6 previously and removed one recently, Hinge will assume that your profile is incomplete. All prompts answered - You can't leave any prompts blank if you want to verify your profile. Profile pictures must match your current appearance - You might run into issues if the current profile pictures are outdated, heavily edited, or don't clearly show your face.
Match your profile pictures to your selfie. Since Hinge matches your selfie with your profile pictures, you want to make sure that you look the same so the system doesn't error out. Here's what to do to lessen the chances of getting errors during the selfie verification process: Use recent photos Make sure at least one photo is a clear headshot Avoid drastic differences - like a new hair color, haircut, beard style, or eye-correction surgery that means you don't wear glasses anymore. If you have a drastically different style now, you should update your profile to match your current appearance before you start the verification process.
Common Troubleshooting for Hinge's Selfie Verification
Complete your profile (even if it looks complete). If it's been a while since you last looked at your profile, you might see some new prompts or a missing image. You must complete your profile before the verification process. To complete your profile, make sure you have the following: 6 photos. You may have recently uploaded one that Hinge did not approve of, thus taking the photo count down to 5. Try uploading a different image. You can also try temporarily swapping in a photo that's completely different in your profile. Some users reported that it was a good workaround. All prompts answered (you might try re-answering a prompt or adding text to existing answers).
Replace or rearrange your profile pictures. You can try these steps if Hinge's verification system says that your selfie video does not match your profile pictures: Use high-quality, original images Replace the first image with a clear headshot. Remove sunglasses, heavy filters, or images where your face isn't clear.
Turn off the "Top Photo" feature. Hinge can rearrange your photos based on engagement, but it can sometimes get in the way during verification. To turn this off: Go to your profile. Tap the edit (pencil) icon. Tap to toggle off the "Top Photo" option. Save your changes and try verification again.
Try basic app fixes, like restarting, updating, and uninstalling. The verification process might be glitching due to an error within the app. Any of these basic app fixes might solve the problem. Here's what you need to do: Restart Hinge. Close it completely and reopen it. Tap the "Recently Used Apps" button on Android or swipe up from the bottom of your screen on iPhone and some versions of Android to pull up a list of apps that you recently opened, then swipe on the Hinge app to force it to close. Once that's done, tap the app icon again to open it. Update Hinge. Using an outdated version can definitely cause verification issues, so go to the App Store or Play Store and look for Hinge to see if there's an update available. Reinstall Hinge. Long-tap the icon to uninstall the app, then download it again from the App Store or Play Store. Doing this not only reinstalls files that may have been corrupted and interrupted the verification process, but it also clears the cache, which might fix the glitch. Check your internet connection. A weak connection can cause verification uploads to fail and stall your progress. Try switching to data or Wi-F instead.
Try a different device (if you can). You might be able to finish verification successfully from another phone or tablet. Some users noticed that when verification failed on one device, using another device worked instantly. If you have an iPhone and your verification keeps failing, try using an Android. If you're using an Android and your verification keeps failing, try using an iPhone. If you don't have access to another phone, you might be able to use an emulator on your computer.
Be patient and avoid resubmitting for verification. There's a limit to how many times you can request verification, and too many requests can result in more issues. You might have success if you wait at least 24 hours after a failed verification process before trying again.
Special Circumstances Troubleshooting
You may not be able to verify your account if you've been banned in the past. Even if you created a new account, Hinge's facial recognition might have you flagged so that you can't verify your profile. You can try appealing your ban if you think it was incorrect. To appeal, log in with the account that was banned and tap Appeal on the screen explaining that you’ve been banned. You can only appeal official bans. This won’t work if you’ve been shadow banned. You can continue to use Hinge without being verified, though it means you will have a different experience, like not getting as many matches or likes.
You see an "in progress" update on verification, but it's stuck. It can last for hours or days and never finish updating. This is usually a bug on Hinge's side where your verification goes through, but Hinge doesn't update the status. To fix this: Restart Hinge. Close the app, then open it again and check your profile for the blue checkmark. Log out and log back in. Doing this can force the app to reload. Contact Hinge if your account is stuck in verification for several days.
Device or OS-specific bugs may be the source of your issues. Some newer iPhone and Pixel models are seemingly having more issues than Android phones. If you can, log into your Hinge account on another phone and try verification on that device. Try updating your OS. An outdated Android or iPhone version can cause verification issues.
Contact Hinge Support. Though they might be unhelpful or slow to respond (users say support never gets back to them), here's how you can contact support through Hinge: Go to Settings in the Hinge app. Tap Help & Support > Selfie Verification Issues. Tap Submit a request or Contact Us. You can also contact Hinge on the web here. You might have better luck getting answers if your ticket is thorough and detailed, including: A short explanation of the issue (something like, "My selfie verification keeps failing even though my profile is complete and follows the guidelines"). The error message, if you see one. The steps you've already tried (like re-uploading photos, restarting or reinstalling the app). Your device type (like iPhone 14, iOS 17.2 or Samsung Galaxy S22, Android 13). A polite request for them to review your case manually.
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