Researching Reputable Mechanics & Auto Shops
Narrow your search by your vehicle or type of maintenance you need. First, consider whether your make and model requires specialty maintenance or parts (for example, if you drive a luxury sports car or a unique or vintage vehicle). Some garages specialize in certain makes or types of cars, so they’re more likely to have the latest equipment and training to service your vehicle properly. Also, consider whether you need routine, scheduled maintenance or an actual repair. In most cases, you can get maintenance done at any dealership or shop without violating your warranty (but double check the terms just to be sure). A dealership will definitely be able to service your car, but for basic services, almost any auto shop should be able to as well. For bigger repairs, it’s usually best to take your vehicle to a dealership if it’s under warranty. If it’s not, a reputable independent shop can handle most common repairs, but you may need a shop that specializes in your vehicle for more complicated fixes.
Ask trusted family and friends for recommendations. This is one of the easiest ways to find good service at a reasonable price, especially if you know people that drive the same vehicle as you (or a similar one). Ask your local friends and family for their recommendations or make a social media post to cast a wider net in your area. Quality mechanics care about building a good reputation in their community, so the locals usually know best!
Check online reviews on sites like Yelp, CarTalk, or Angi. Read about other customers’ experiences at specific shops or with local mechanics by checking reviews. Sites like CarTalk, for example, offer ratings and reviews on mechanics and shops for free, while other sites like Angi (formerly Angie’s List) require a subscription. Read both the good reviews and the bad ones. Customers may rate certain services highly and others poorly, so reading lots of reviews can help you determine if the shop or mechanic is a good fit for the maintenance or repair you need.
Search AAA’s approved auto repair facility locator. The American Automobile Association (AAA) provides a database of high-quality repair shops and garages with experienced, National Institute for Automotive Service Excellence-certified (ASE-certified) or factory trained mechanics. Just enter your zip code, select the type of facility you want to search (mechanical, auto body/detailing, or auto glass), enter the distance you’re willing to travel, and hit “Search” to find a list of approved shops in your area. Or, look for an “AAA Approved Auto Repair” sign in the shop’s window to indicate the shop has met AAA’s high standards.
Look at a shop or garage’s Better Business Bureau (BBB) rating. According to the BBB, auto repair shops are the 12th most commonly complained about businesses. To see how a shop stands up, visit the BBB website and search the shop’s name. Check its overall rating as well as the specific complaints listed by customers, including how quickly and effectively the shop addressed those complaints. Also check whether the shop is BBB accredited, which means they’ve been vetted and demonstrated an ethical, quality commitment to their customers.
Confirm they have a state license to do business legally. If a shop looks sketchy and you’re wondering if it’s even legal, look it up on your state’s Department of Consumer Affairs or Attorney General’s office websites. Many of these sites will have a licensed auto shop search tool as well. The standards and requirements for licensure vary by state, but by verifying the license, you’re at least making sure you’re not getting scammed or ripped off by an illegitimate business.
Check a mechanic’s credentials on a specific shop’s website. A quality auto shop or garage hires quality mechanics and technicians. Most shops will post or display their mechanic’s certifications and credentials on their website or in the waiting area at the shop. If these aren’t posted, ask about them—reputable shops and mechanics will have no problem showing you how qualified they are. Certifications to look for include: ASE-certified technicians: The National Institute for Automotive Service Excellence (ASE) is an independent, nonprofit organization that tests and certifies mechanics based on their skills and knowledge of current auto technology. To be certified, mechanics must pass a written test and have at least 2 years of documented industry experience. The highest level of certification is the Master Automobile Technician. Factory- or automaker-trained technicians: Some automakers have their own certifications for mechanics to work on their cars (typically at dealerships) and offer special factory service training for specific makes and models. Other certifications: ASE or factory certifications are the most trustworthy, but some mechanics may also have training and certification from auto parts suppliers, service equipment manufacturers, or community colleges and technical training companies as well. These are not as rigorous, but they’re better than nothing (or a mechanic refusing to show their qualifications).
Visit a shop in person to get a sense of the atmosphere and convenience. Test a local shop for a super minor repair or maintenance service, like an oil or filter change, to get a sense of how they work before you need a big repair. Are the staff friendly and knowledgeable? Do other customers seem satisfied? Is the waiting area clean and is there easily accessible information about the shop and its mechanics? This is also a great chance to test how convenient the shop is. Do the hours conflict with your schedule? Is it near work so you can drop off your car to be serviced during the day? Is there alternate transportation nearby for after you drop off your vehicle?
Questions to Ask a Mechanic
“Are you able or certified to service my specific vehicle?” Not every mechanic is able to work on every car or truck. If you’re concerned about your specific make and model or specialty parts and services, just ask. A trustworthy mechanic will let you know if the service or repair is beyond their ability, training, or certification.
“How long will I have to wait for the repair to be done?” Repair time can vary widely based on your vehicle and the type of work being done on it. Do a bit of research ahead of time and ask several shops or mechanics for their estimate (assuming you know what work needs to be done). Then, do a quick search online to see what the average repair time for that service is and compare your answers. Shops that give you an estimate in the ballpark of the average repair time are probably being honest, while others that go noticeably under or over the average might be suspicious.
“Do you offer a guarantee or warranty for your work?” Most shops offer a 12-month or 12 thousand mile (whichever comes first) guarantee or warranty on their work; if your car has an issue within that time, you can take it back to the shop for them to fix it. However, guarantees can vary depending on the shop and the particular service or repair you need done. Try asking about a common repair, like brake work, as a gauge.
“What is your hourly rate? Does it vary by car mode?” The hourly rate usually refers to labor. Knowing a shop or mechanic’s hourly labor rate can help you estimate total repair costs and compare shops. Ask whether the rate changes for your specific make and model (for example, work on luxury sports cars might cost more than for a 10-year-old sedan).
“Can you break down and explain this repair cost?” Ask for a repair or service estimate that includes full breakdowns of both parts and labor, and never be shy to ask why a repair costs what it does. Keep in mind that the cheapest fix isn’t always the best—highly trained technicians or parts covered by longer warranties make for a better (but potentially more expensive) repair. An independent mechanic may be able to give you a better price than a dealership (if going there doesn’t void your warranty). However, a dealership is guaranteed to have the specialty tools and know-how for your make and model.
“Are your mechanics ASE-certified?” If you like the vibe of a shop but still want to confirm that the mechanics there are highly skilled and trained, just ask the owner or a front desk employee (in person or by phone). ASE-certified technicians must recertify every 5 years, so you can rest easy that they’re up-to-date on the latest tech for your vehicle.
“Do you charge for preliminary inspections, diagnostics, or estimates?” Most quality auto shops won’t charge for a preliminary inspection since it’s largely visual and doesn’t require any real labor. This involves examining the exterior of the car and calculating the suspected parts and labor involved in the repair. If they do charge for the diagnostic, they may credit the cost toward the final cost of repairs, which is also a sign of a good shop. Keep in mind that preliminary visual estimates usually fall short of the final cost of repair. For a truly accurate estimate, a technician will have to at least partially take apart some of the vehicle for inspection. Since this involves labor, it’s normal to expect a fee.
“Do you use OEM parts?” Original equipment manufacturer (OEM) parts come directly from the manufacturer of your vehicle and are guaranteed to fit and work exactly how they’re supposed to. If having OEM parts is important to you (like if you have a luxury car or your car is still fairly new when you need a replacement), then ask if an auto shop has them. Many will have to specially order them, which will lengthen your repair time. Some, however, may have direct access to OEM parts—it all depends on the shop and the specific parts you need. If you go into a dealership, you’re almost always guaranteed to get OEM parts. Keep in mind that OEM parts are more expensive than aftermarket or used parts.
Questions a Good Mechanic Will Ask You
A trustworthy mechanic will gather as much info about your car as possible. This helps them diagnose the issue you’re having and give you as accurate of a time and cost estimate as possible. Some questions to look out for include: What brings you in today? What’s concerning you about your vehicle? When did you first notice anything unusual? What kind of work has been done on your vehicle? Do you have any records of previous work done to your vehicle?
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