How to Contact MSN

• Visit the MSN home page to access FAQs and find solutions to common problems.
• Call MSN Customer support at 1-866-425-4826 to speak with a representative. You can also use the live chat function on the MSN support page.^[1]
• Visit the MSN community forums to post discussion topics or seek additional support advice.

Using the Support Page

Visit the MSN home page. First, go to Microsoft’s page so you can access some of the contact options on your account. It is easy to access through MSN’s main page, although you can get there through other MSN pages as well. The home page is located at https://www.msn.com/.

Log in with your Microsoft account. In the upper right corner of the screen, you should be able to see your account’s name. If you are not logged in, you will see the words “Sign In” there. Make sure you are signed in with the account you wish to discuss with Microsoft’s customer support. To log in, click on the sign in prompt, then type in your email address and password.

Click on the help button to go to the user support. Click on the gear icon, which is next to your account name in the upper right corner of the screen. Look at the bottom of the menu that pops out. Click on the “Help” option to navigate to the support page. The page is located at https://support.microsoft.com/en-us/products/msn. If you cannot see the gear icon, scroll down to the bottom of the page. Click on the small “Help” link.

Use the FAQ links to answer basic questions. On the support page, you will see a few headers, such as “How-to topics for MSN Explorer.” Click on the arrow to see a list of common questions. You can then click on the question links to get more information on common issues and how to solve them. For instance, the page provides information on topics such as signing in to MSN and operating its email system.

Phone or Live Chat

Call technical support for issues using a product. Clicking the technical support option on the MSN support page displays a phone number. This is the only option for contacting technical support. The toll-free number is 866-425-4826. Have the credit card you used to buy the product ready. The support staff will ask you for it so they can track your account.

Click on the billing support option to discuss payment issues. On the MSN support page, scroll down past the how-to topic links. You will see 3 support option buttons. Select the billing support option for any problems regarding subscriptions to MSN and related products.

Press the Call Me Back button to call customer support. If you wish to contact MSN over the phone, click on the “Call Me Back” option on the billing support page. Type your phone number in the box that pops up to set up the call. Support is available all day every day. The support page will also display an estimate of how long you have to wait before a representative calls you.

Use the online chat for service over the computer. The “Chat” option is underneath the call option. Clicking it launches a pop-up box with the chat program. It connects you with an agent, although you may need to wait before you can discuss your issue. You can use this service to discuss billing issues. This service is available at all hours every day. The support page displays how many people are waiting in the chat room queue.

Using the Community Forum

Visit the MSN community forums for additional support. You can navigate to the forums by clicking on the “MSN Community” button on the MSN support page. It is next to the billing support option. Here, you can get help from other users and Microsoft’s community moderators. The page is located at https://answers.microsoft.com/en-us/newmsn. This option is ideal for quick technical support, such as logging into your email, operating applications, or changing your browser settings.

Select a topic to discuss. When you first navigate to the community page, it will list a few topics, such as “Accounts” and “Installing Apps.” Choose the topic that most closely relates to the issue you are experiencing. You will get quicker and more effective help if you go to the appropriate topic. If you are unsure which topic to choose, click on the “All Topics” option.

Post your question to the community. Click on the “Ask A Question” button in the upper right corner of the screen. You will be asked to sign in with your Microsoft account. Then, type your question into the text box provided. Select the topic again in the drop-down box underneath it. MSN will email you when someone replies to your post. Return to the page to check for responses.