Checking Your Bookings Online
Access the AirAsia website. Visit AirAsia’s official webpage and use the login option under the “My Account” heading. Enter the email address and password you used to book your flight, or sign in using your Facebook account for quicker access. You will need to register an account before you’ll be able to check bookings on AirAsia.
Register an account. If you've booked a flight with AirAsia over the phone or through a secondary affiliate like Expedia, you'll have to sign up for a user account on the AirAsia website before you can check your bookings over the internet. From the main page of the AirAsia website, click the drop-down menu that reads "My Account" and choose the "Sign Up Now" option. Enter the information it asks for and select the language you'd prefer to receive updates in, or sign up via Facebook to save some time. Once you have an account registered with the AirAsia website, you'll be able to refer back to your existing bookings and flight details at your own convenience from any computer or mobile device.
Review your account. Once you’re logged into your account, you’ll be able to use the “My Bookings” page to go back over scheduled flights, departure and arrival times, financial transactions and any other accommodations you may have booked alongside your flight. From the AirAsia website you can also confirm bookings, select seating and track luggage that is lost or delayed. Bookings can be changed or canceled as need be from your account. You can use the "check flight status" option on the website to know the flight status. Click on that and enter the flight number you want to track. If that option does not give you enough information, you can check a site like Flightaware.
Check your email. Alternatively, you can check your flight's status and booking details online through your personal email. After you’ve booked a flight on AirAsia, you should receive a confirmation email containing the details of your flight and a link to your online itinerary. Following this link will take you to an attached itinerary document summarizing all of your booking information. Your email summary will also provide a list of anything else you’re required to bring or be aware of concerning your flight, such as travel laws, airline policies, boarding times and a reminder to have the appropriate forms of identification with you when you depart.
Print out your booking details. Open the itinerary attachment in your email or select your flight information under “My Bookings” on the AirAsia website and print this page out. You’ll now have a physical copy of the details of your booking to consult whenever you need it. If you don’t have a printer, copy the relevant information down by hand. You could also log in to the mobile version of the site on your smartphone and use your screenshot function to capture a pic of your itinerary or account summary.
Calling a Representative to Confirm Bookings
Call the company directly. AirAsia operates multiple call centers across Asia, Australia and Europe with agents standing by to provide information and answer traveler questions. Visit the AirAsia website or run a search for the company to get the phone number for the nearest call center. AirAsia representatives come from diverse cultural backgrounds and are often fluent in English in order to serve their Western customer base.
Ask the AirAsia representative for your booking information. Agents are prepared to share flight and account details for customers in need of assistance. Ask the agent for the information you need. You might be expected to provide your flight number and/or proof of identity before information can be given over the phone.
Change or cancel your flight over the phone. Let the representative you’re speaking to know about any changes or cancellations that need to be made. The airline can make these adjustments for you right over the phone, in most cases. Ask the agent to confirm the status of your booked flight to make sure that there are no surprises once it comes time to depart.
Write down the information. Take notes on important flight details like flight number, departure time, gate number and seating assignment so that you won’t have to check your bookings repeatedly, unless it’s to make a necessary change.
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